Return Policy
This policy explains how return, refund, exchange, and order-issue requests are handled for purchases made through Kirey Peralta.
1. Before sending anything back
Please contact us at admin@kireyperalta.com before returning an item. Include your order number, the item involved, and the reason for the request. We will confirm the next steps and whether the item is eligible for return, exchange, or refund.
2. General return eligibility
To be considered for a return, an item should generally be unused, unworn, and in the same condition in which it was received, with original packaging, tags, accessories, and other included materials when applicable. Proof of purchase may be required.
Eligibility may depend on the product, its condition, the reason for the request, any terms disclosed at the time of purchase, and applicable consumer-protection law.
3. Items that may not be returnable
Items that are personalized, custom-made, clearly marked as final sale, used, altered, or damaged after delivery may not be eligible for return unless applicable law requires otherwise.
4. Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible after delivery. Please include your order number and, when helpful, clear photos of the item and packaging so we can review the issue.
5. Refunds
If a refund is approved, it will generally be issued to the original payment method. The time required for the credit to appear may vary depending on the payment processor or financial institution.
6. Shipping costs
Original shipping charges and return-shipping costs may be non-refundable unless the return is due to an incorrect, damaged, or defective item, or unless applicable law requires otherwise. We will provide instructions before you send an approved return.
7. Exchanges
Exchange availability depends on current inventory. If you would like a different item, contact us first so we can confirm whether an exchange is available.
8. Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered fulfillment or has shipped.
9. Consumer rights
Nothing in this Return Policy limits any rights that cannot legally be waived under applicable consumer-protection law.